No. You can book a physiotherapy assessment directly with us. Most extended-health insurance plans also do not require a referral. Check with your provider if you are unsure.

Book online through our contact page, or call the clinic at (587) 405-3174. Business hours: Monday to Friday 9am to 7pm and Saturday 9am to 2pm.

Your initial assessment runs 45 minutes. We use that time to listen to your history, examine the area, identify what is driving the pain, start treatment, and write your personalized plan.

Yes. The same clinician sees you from your first assessment through discharge. You will not need to re-explain your story each time.

We ask for at least 24 hours' notice if you need to cancel or reschedule. Cancellations with less than 24 hours' notice and no-shows are charged the full appointment fee.

Wear comfortable clothing that allows easy access to the area we are assessing. Bring your insurance card, a list of current medications, any imaging or surgical reports if available, and a list of your goals.

Yes. You are welcome to bring a partner, parent, friend, or caregiver. For paediatric visits we require a parent or legal guardian to be present.

Please arrive 10 minutes early for your first visit to complete intake paperwork. For follow-up visits, arrive 5 minutes before your scheduled time.

Yes. We direct bill 16+ extended-health insurers so you only pay your portion (if any) at the end of the visit.

Alberta Blue Cross, Pacific Blue Cross, Canada Life, Manulife, Sun Life, Green Shield Canada, Desjardins, Industrial Alliance, Equitable Life, Empire Life, Beneva, Chambers of Commerce, ClaimSecure, GMS, NIHB, and WCB Alberta. If yours is not listed, ask us, we likely still bill it.

Just ask. We likely still bill it. If we cannot, we will provide a paid receipt you can submit to your provider for reimbursement.

No. AHCIP does not cover private physiotherapy. Most extended-health employer plans do, and we can bill them directly.

Please contact the clinic for current rates. Most patients pay only their plan co-pay because we bill insurance directly.

We accept Visa, Mastercard, American Express, debit, and cash. Most patients have nothing to pay at the end of the visit because we bill insurance directly.

Yes. We issue official receipts for every visit. These can be submitted to your insurance provider or used for medical expense tax claims.

Talk to us at reception. If a treatment plan extends over many visits, we can usually work out a billing schedule that fits your budget.

Your therapist listens to your history, examines the area, identifies what is driving the pain, starts treatment, and writes a plain-language plan with goals, timelines, and home exercises matched to your sport or activity.

It depends on the condition. Your written treatment plan includes an estimated number of visits and a timeline. We adjust as your body responds.

Most treatment is comfortable. Some hands-on techniques may cause brief discomfort. We always work at your pace and explain what we are doing before we do it.

Yes. Your written plan includes home exercises you can actually follow, matched to your sport, work, or daily activity.

We coordinate with your family doctor, surgeon, or trainer when it helps your recovery. You do not need to relay messages between providers.

Physiotherapy is a regulated health profession focused on assessment, diagnosis, and rehabilitation of musculoskeletal and neurological conditions. Massage therapy focuses on soft-tissue manipulation for relaxation and pain relief. Physiotherapists can use hands-on techniques but also prescribe exercise, modalities, and coordinate medical care.

Both treat musculoskeletal pain. Chiropractors focus on spinal and joint adjustment as the primary tool. Physiotherapists use a broader toolkit including manual therapy, exercise prescription, modalities, and movement retraining. At Thrive you can access both under one roof. See all services.

Yes. Back pain and sciatica are among the most common conditions we see. Treatment usually combines manual therapy, targeted exercise, and education on movement and posture.

Yes. We assess and treat all three. Treatment includes hands-on therapy, dry needling when appropriate, exercise, and identifying contributing factors at work or home.

Yes. We work with runners, weekend warriors, and recreational athletes on sprains, strains, tendinopathies, post-surgical sports rehab, and return-to-sport progressions.

Yes. Our director Radha is paediatric-specialized and provides developmental and rehabilitative care for infants, children, and youth. A parent or legal guardian must be present.

Yes. Radha is a Certified Pelvic Floor Therapist and provides internal and external assessment and treatment for pelvic health concerns including incontinence, pelvic pain, pre and postnatal care, and core dysfunction.

Yes. Karthikeyan is Vodder-certified in manual lymphatic drainage (MLD) and complete decongestive therapy (CDT). Mobile in-home lymphatic care is also available across Edmonton for post-surgical and lymphedema patients.

Yes. Fine-needle technique is used to release deep muscle trigger points and reset chronic tension patterns. We always pair dry needling with active rehab.

Yes. Chiropractic care is now offered at Thrive, including spinal adjustment, joint manipulation, activator technique for low-force preferences, and headache and migraine care.

Yes. We provide structured post-surgical rehab for orthopaedic procedures including total hip and knee replacements, shoulder reconstructions, ACL and meniscus repairs, spinal surgeries, and abdominal and breast surgery recovery.

Yes. We provide vestibular rehabilitation for BPPV (positional vertigo), persistent dizziness, and balance disorders. Treatment includes specific repositioning manoeuvres and progressive balance retraining.

Yes. We treat jaw pain, clicking, grinding, and limited opening through manual therapy, exercise, and education on contributing factors like clenching.

Yes to both. Virtual sessions work well for follow-ups, home-exercise check-ins, and certain assessments. We recommend the first visit in person when possible. In-home physiotherapy is available within the Edmonton service area, useful for patients with mobility limitations or post-surgical recovery.

Book an initial assessment and bring your accident details (claim number, adjuster contact, date of accident). We open the auto insurance claim, bill the insurer directly, and provide structured rehab with regular progress reporting. You focus on recovery, we handle the paperwork.

No. In Alberta you can begin physiotherapy under the Diagnostic and Treatment Protocols (DTPR) without a referral after an MVA. Your first 21 visits within 90 days are typically covered under the protocols.

As soon as you feel ready, ideally within the first 72 hours to two weeks. Early treatment usually reduces long-term symptoms and supports a faster return to normal life.

Yes. We work directly with WCB on approval, progress reporting, and the graduated return-to-work plan. Treatment is functional and designed around the demands of your specific role.

We do. Our reception team and your clinician handle approvals, progress reports, and direct billing so you can focus on getting better.

Thrive Physiotherapy and Sports is at 11520 100 Ave NW Suite 207, Edmonton, Alberta T5K 0J7, in the Oliver neighbourhood near downtown Edmonton.

Yes. Underground parking is available under the building. Limited street parking is also available on 100 Avenue and nearby side streets.

Yes. The building has step-free entry, elevator access to suite 207, and accessible washrooms. If you have specific accessibility needs, please call ahead and we will make sure the visit goes smoothly.

English. Several of our clinicians also speak Tamil, Hindi, and other South Asian languages. Let us know when you book if this matters for your visit and we will match you with the right clinician.

Yes. We are currently accepting new patients across all services. Book online or call to schedule your first visit.

We serve patients from across Edmonton including Oliver, Downtown, Westmount, Glenora, Inglewood, Grandin, MacEwan, Jasper Place, Garneau, Strathcona, and surrounding areas. In-home physiotherapy is available throughout the Edmonton service area.

Yes. The clinic is two blocks from major bus routes on Jasper Avenue and a short walk from the MacEwan LRT station.

The North Saskatchewan river valley trail system is a five-minute walk or quick jog from our clinic, making it ideal for runners, walkers, and outdoor athletes returning to activity.

Yes. In-home physiotherapy is available throughout the Edmonton service area. It is especially useful for post-surgical recovery, lymphatic drainage, and patients with mobility limitations. Ask when you book.

We strongly prefer booked appointments so you get a 45-minute assessment with your therapist. If you call and a slot is available the same day, we will fit you in whenever we can.